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Ageless
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Joined: 2006-01-31
Posts: 82
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2009-08-05 22:54:11
last modified: 2009-08-05 22:58:04

All right, the database went down and somewhere in the process it ate a lot of user accounts. We are very sorry about this, Jack is doing his best in what spare time he has got to fix this problem, but since he has to do it all by hand this is extremely slow work.

So what can you do to help out? Email Jack with the email address you used to sign up with or tell him which email address you used.

When you can remember any of this, add as much information about your account as you can give, such as nick name, account ID number; or if you have it, the account key.

In the mean time, please be patient. Sometimes hardware/software is finicky and just crashes.

Depending on the state of the database we cannot guarantee that everyone can get their account back.
You will have lost your post count and very probably your credit. We're sorry about that.

The DrugDiscovery@Home Team,

Andrey
Jack
Jord
ritterm
    Donator
Tester - BOINCstats SOFA member
BAM!ID: 53610
Joined: 2008-06-03
Posts: 1771
Credits: 1,020,580,751
World-rank: 1,379

2009-08-07 15:03:31

Ageless wrote:
So what can you do to help out? Email Jack with the email address you used to sign up with or tell him which email address you used.

When you can remember any of this, add as much information about your account as you can give, such as nick name, account ID number; or if you have it, the account key.

Thanks for the update, Jord. Is any of the data you're suggesting be passed on to Jack found in the client_state or other files in the BOINC or project directories? As someone who's interested in running this project if and when it's able to continue, I appreciate any and all efforts made to restore it. And, if existing account data can be recovered, all the better.

Good luck,

MarkR


Ageless
BAM!ID: 18
Joined: 2006-01-31
Posts: 82
Credits: 11,533,813
World-rank: 36,390

2009-08-07 18:11:47
last modified: 2009-08-07 18:12:16

We got one of the last stats.xml files from Willy. With thanks for that. This contains some more data that can help reconstruct people's accounts.

In the mean time, when you contact Jack through email and your computer is attached to DD, then you have virtually all the information about your account at your fingertips.

In your BOINC Data directory you can look in these files:
- the account_boinc.drugdiscoveryathome.com.xml file will contain your account key (authenticator key). You can send that along to Jack.
- the client_state.xml file will contain your user name and hostID for the computer you're attached to DD with.

Do NOT change anything in these files. When asked if you want to save the file, click No.

Because the stats.xml file does not contain all information about everyone. The stats.xml file only contains things as your user ID, user name, credits etc. but NOT the account key or email address.

All we're left with in the database at this moment is people's account keys.
With no data available to us who these account keys are for, Jack has to match all that by hand. A time consuming operation, that he has to juggle at the same time as he's doing his normal day job and he also has his normal life.

At such a moment it's more urgent to get the accounts matched to people. Credit is for later, it's not that urgent.

We can't guarantee that all accounts will be recovered. Nicolas is helping out in this, but it will stay possible that for ~200 people their account is lost completely.
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